Moderation
How we review reports and what happens when guidelines are broken
Overview
This page explains how moderation works on Bynli — what happens after a report is filed, what enforcement actions are available, and how to appeal. Our goal is to keep the platform safe and useful without surprising members. If you're looking for the rules themselves, see Community Guidelines. Both pages sit alongside our Terms of Service.
Who Moderates
Moderation on Bynli happens at two levels:
- Platform moderation — Bynli staff review reports that involve Community Guidelines violations. Staff decisions affect access to the entire platform.
- Space-level moderation — Each Space (team) has admins who can remove posts, mute, or remove members from their Space only. A Space admin cannot suspend your Bynli account or remove you from other Spaces.
This page describes platform moderation. Space admins set their own internal review processes; ask the admins of any Space you're a member of for their specific rules.
How Reports Get Reviewed
- A report is filed — by another member, by an automated system that flags potentially-violating content, or directly to Bynli staff at bynli@bynefit.org.
- A Bynli staff reviewer reads the report against the Community Guidelines. We read the full context — the post, surrounding thread, and reporter's description.
- The reviewer decides what (if any) action is needed. We work through reports as fast as practicable for a small team, prioritizing immediate-safety concerns. If you haven't heard back on a non-urgent report after several business days, it's fine to email again.
- Both parties are notified — the reporter (that we reviewed their report) and the affected account (if any action was taken). The reporter's identity is not shared with the reported account.
For severe violations (CSAM, credible threats of violence, doxxing), we may take action before notification and may also notify law enforcement.
Enforcement Actions
Depending on the severity and history of violations, we may take one or more of the following actions:
- Warning
- An in-app notice flagging the violation. No restriction on account access. Used for first-time minor violations.
- Restriction
- The account can still sign in but cannot post, comment, or send messages until the restriction is lifted. Used for repeated minor violations or patterns of behavior that don't yet warrant suspension.
- Temporary suspension
- The account cannot sign in for a period set by the reviewer. Existing sessions may continue until they expire naturally. Used for serious single violations or repeated restriction-level violations.
- Permanent removal (ban)
- The account is permanently disabled and active sessions are revoked. Used for the most serious violations (CSAM, credible threats, doxxing, repeated post-suspension violations) and for accounts found to exist solely for abuse.
Length and severity of any action depend on the nature of the violation, the account's history, and whether the violation appears coordinated or part of a pattern.
Content removal is a separate operation that may accompany any of the above (or stand alone) — the post, comment, or message that violated guidelines is removed and the author is notified with a short explanation, regardless of whether their account otherwise stays in good standing.
Appeals
If you believe an enforcement action against your account was made in error, you can appeal:
- Email bynli@bynefit.org from the email address tied to your Bynli account.
- Include the date and your understanding of what the action was for.
- Explain why you believe the action was incorrect. New context, evidence the report was incorrect, or evidence of mistaken identity all help.
Appeals are reviewed by a Bynli staff member — by someone other than the original reviewer where staffing permits. We aim to respond to appeals within roughly two weeks. If you haven't heard back in that window, email again and we'll escalate. If the appeal is granted, the action is reversed and any content removed in error is restored where possible.
Disputing Space-Admin Decisions
If a Space admin removed you from their Space or deleted your content within their Space, that's a Space-level decision and Bynli staff generally do not override it. Spaces are run by their organizers; we don't adjudicate internal community disputes. Two exceptions:
- The Space admin's decision itself violates Bynli Community Guidelines (e.g. they used moderation tools to harass a member). Report it as you would any other guidelines violation.
- Your Bynli account access is being restricted, not just access to one Space. That's a platform-level action and appealable via the process above.
Automated Systems
Some content checks run automatically — spam detection, link safety, known-abuse-material hashing — before a post is even visible. These systems may temporarily hide content while a human reviewer examines it. If an automated system removed content of yours that you believe is fine, appeal via the process above and a human will look at it.
Transparency
We may publish periodic transparency reports summarizing enforcement actions taken across the platform. These reports will not identify individual accounts.
Contact
Moderation questions, reports of behavior we haven't addressed, or appeal submissions: bynli@bynefit.org.
Questions about this policy?
We're happy to explain anything that isn't clear. Simply contact us.
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